Privacy Policy

Last updated: January 31, 2026

1. Introduction

Welcome to Listing Compliance Shield ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

Account Information

  • Email address
  • Password (encrypted) - if you register with email
  • Google account information (email, name) - if you sign up with Google
  • Account preferences and subscription status

Listing Data

When you scan a listing, we collect the information you provide:

  • Listing title
  • Listing description
  • Tags (if provided)
  • Etsy listing URL (if provided)

Payment Information

Payment processing is handled by Stripe. We do not store your credit card details. Stripe may collect payment information in accordance with their Privacy Policy.

Usage Data

  • Scan history and results
  • Generated appeal letters
  • Service usage patterns

Technical Data

We use Microsoft Application Insights to monitor application performance and diagnose issues. This may collect:

  • Browser type and version
  • Pages visited and features used
  • Error logs and performance metrics
  • IP address (anonymized)

3. How We Use Your Information

We use your information to:

  • Provide and maintain our compliance scanning service
  • Analyze your listings for potential policy violations
  • Generate appeal letters (Pro and Business users)
  • Process payments and manage subscriptions
  • Send service-related emails (welcome emails, subscription confirmations)
  • Improve our service and develop new features
  • Prevent fraud and ensure security

4. AI Processing

We use AI technology (Claude by Anthropic) to analyze your listing content for potential policy violations. Your listing data is sent to this third-party AI service for processing. The AI provider processes data in accordance with their privacy policies and data processing agreements. We do not use your listing data to train AI models.

5. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information. Your data is stored securely and access is restricted to authorized personnel only. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. Scan results and appeal letters are retained for your reference. You can request deletion of your data at any time by contacting us.

7. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Export your data
  • Withdraw consent for data processing
  • Cancel your subscription at any time

8. Cookies

We use the following types of cookies:

  • Essential cookies - To maintain your session and remember your login status
  • Analytics cookies - Google Analytics cookies to understand how visitors use our site

You can control cookie settings through your browser. Disabling essential cookies may affect the functionality of the service.

9. Third-Party Services

We use the following third-party services:

  • Stripe - Payment processing. Privacy Policy
  • Anthropic (Claude) - AI-powered listing analysis and appeal letter generation. Privacy Policy
  • Google - Authentication (if you choose to sign up with Google) and Analytics. Privacy Policy
  • Brevo - Transactional email delivery (welcome emails, notifications). Privacy Policy
  • Microsoft Azure - Cloud hosting and application monitoring (Application Insights). Privacy Policy

Each of these services operates under their own privacy policies. We encourage you to review them.

10. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

Listing Compliance Shield is a service operated by SIA TelleNet Solutions.

If you have any questions about this Privacy Policy or our data practices, please contact us at:

info@iscompliant.app